Rilo Review is operated by VT At Home, a limited liability company operating under the Rilo Review brand ("Rilo Review," "we," "us," or "our").
Rilo Review respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit riloreview.com, communicate with us, become a client, or interact with services provided through Rilo Review.
1. Information We Collect
We may collect information that you voluntarily provide to us, including your name, business name, email address, telephone number, billing information, business information, account information, information submitted through forms, and communications with Rilo Review.
We may also automatically collect certain information when you use our website, including your IP address, browser type, device information, referring website, pages visited, approximate location derived from technical information, and other website usage information.
2. Information Provided by Our Clients
Rilo Review provides review-request, reputation-management, customer-communication, automation, and related services to businesses.
To provide these services, our clients may provide or connect customer information including customer names, telephone numbers, email addresses, transaction information, appointment information, or other information necessary to communicate with their customers.
Our clients are responsible for ensuring that they have the lawful right, permission, and any required consent to provide this information to Rilo Review and to communicate with those individuals.
Rilo Review processes client-provided customer information only as reasonably necessary to provide our services, maintain our systems, fulfill contractual obligations, protect against misuse, and comply with applicable legal requirements.
3. How We Use Information
We may use information to operate and provide Rilo Review services, establish and manage client accounts, send review requests and other authorized communications, process payments, respond to inquiries, provide customer support, improve our website and services, maintain security, prevent fraud and abuse, comply with applicable law, and communicate with clients regarding their accounts or services.
We may also use contact information to send marketing or promotional communications where permitted by law.
4. SMS and Text Messaging
Rilo Review may use SMS or other text-messaging services to communicate with clients or, when acting on behalf of a client, with that client's customers.
Message frequency may vary. Message and data rates may apply.
Recipients may reply STOP to unsubscribe from applicable SMS communications. Where supported, recipients may reply HELP for assistance.
Consent to receive marketing text messages is not a condition of purchasing goods or services.
Clients that provide telephone numbers to Rilo Review are responsible for obtaining any consent required to contact those individuals and for maintaining appropriate records of that consent.
Rilo Review may use third-party telecommunications, messaging, hosting, and technology providers to facilitate communications.
Mobile telephone numbers, SMS opt-in information, and SMS consent information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
This restriction does not prevent us from providing information to service providers that process communications on our behalf as necessary to deliver the requested services.
5. How We Share Information
We may disclose information to trusted service providers that assist us in operating our business, including providers of customer relationship management software, telecommunications services, SMS delivery, email delivery, web hosting, payment processing, analytics, automation, data storage, and technical support.
These providers may access information only to the extent reasonably necessary to perform services for us or our clients.
We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests or legal process, enforce our agreements, investigate suspected fraud or abuse, protect our rights or property, protect users or other individuals, or facilitate a merger, acquisition, sale, restructuring, or similar business transaction.
Rilo Review does not sell personal information in the ordinary course of its business.
6. Third-Party Platforms
Rilo Review may integrate with or rely upon third-party websites, review platforms, customer relationship management platforms, telecommunications providers, social media platforms, payment processors, and other services.
These third parties maintain their own privacy practices, terms, and policies.
Rilo Review is not responsible for the privacy, security, availability, or independent practices of third-party services.
7. Cookies and Analytics
Our website may use cookies, pixels, analytics technologies, and similar tools to operate the website, understand visitor activity, remember preferences, improve performance, and evaluate our marketing.
Your browser may allow you to limit or block certain cookies.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
Information may be deleted, anonymized, or retained for a longer period where required or permitted by applicable law.
9. Data Security
We maintain reasonable administrative, technical, and organizational safeguards designed to protect information within our control.
However, no electronic transmission, internet service, database, or storage system can be guaranteed to be completely secure. Rilo Review therefore cannot guarantee absolute security of information.
10. Your Privacy Choices
Depending on applicable law and your location, you may have rights relating to personal information we maintain about you, including rights to request access to, correction of, or deletion of certain personal information.
